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Frequently asked questions
What does “Dalisay” mean?
The word “Dalisay” [da-LEE-sahy] is a Tagalog adjective for pure and refined.
Rooted in family, the brand takes its name from the founder’s mother’s maiden name, honoring heritage with every design.
Where are your products made?
Our current catalog is manufactured in the Philippines. As we grow as a brand, we will continue to source artisan products mainly in the Philippines, making it proudly pinoy made.
How do I care for and clean acacia wood?
To keep your pieces safe and long-lasting, wash them by hand with mild soap and warm water, then dry thoroughly with a clean cloth.
What are your shipping fees, delivery timeframes, and tracking details?
- On average, orders arrive within 3-5 business days in the US.
- Shipping rates are displayed at checkout before you complete your purchase.
- You’ll receive an estimated delivery date and a tracking number once your order has shipped, so you can follow your package every step of the way.
What is the Return Policy?
We accept returns only if the products arrive damaged or you receive the wrong order.
If this happens, you have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging, and accompanied by proof of purchase.
Once your return is approved and received, we’ll issue either:
- A replacement item, or
- A full refund back to your original payment method.
Please note that we do not accept returns for items damaged due to misuse or normal wear and tear.
To start a return, please contact us at returns@dalisayandco.com with:
- Your order number
- Item(s) you wish to return
- Description of the issue
- Photos of the item (if damaged or defective)
How do you support local artisans and what percentage of profits go back to the community?
We commit a portion of our profits to give back directly to the artisans and communities we work with. The exact percentage is tied to the business’ performance, and we will openly share this at the end of each year for full transparency.